Our health and social services

Insatisfaction 4 (1)

Are you dissatisfied with the health and social services you receive?

Sometimes, the quality of services offered by a facility or resource doesn’t live up to your expectations.

As a service user, you have rights and obligations. Whether your dissatisfaction concerns: the service organization, a doctor, a professional, an employee, a trainee or a volunteer working in an organization linked to the health and social services sector, there are various recourses available to you.

Find out more about examples of dissatisfaction, the resources you can turn to for help and how we can support you in your efforts:

 

Privacy

A person not involved in your care or services has consulted your file without your consent.

Accessibility and continuity

You are on a waiting list and consider that this wait is unreasonable for your situation.

Interpersonal relations

The relationship between you and someone who offers you services is difficult, if not impossible.

Financial aspects

You’re being charged for a service you shouldn’t have received.

Environment and organization

You notice that the equipment to be used for your care is not available or that the cleanliness of the premises are mediocre

Clinical and professional aspects

A care protocol seems not to have been properly applied.

Establishments or resources that may be subject to a complaint

First Aid Kit 1
Health
  • Hospital Center
  • Physical Rehabilition Centre
  • Intellectual Disability Rehabilitation Centre
  • Addiction Rehabilitation Centre
  • Ambulance
  • Correctional facility health department
Social Care (1) 1
Social services
  • Local community service center (CLSC)
  • Youth Rehabilitation Centre
  • Community organization
Double Bed (1) 1
Residential Facilities
  • Foster Family
  • Intermediate resource (IR)
  • CHSLD
  • Seniors’ home and alternative
  • Private seniors’ residence (PSR)
2450753-01

If you are dissatisfied, we are here to :

TO INFORM YOU

  • Your rights and responsibilities as a user
  • On the rights and responsibilities of establishments
  • How the various recourses available to you work

HELPING YOU

  • Identify your dissatisfactions, challenges, needs and expectations
  • Understand the possibilities, the steps to take and possible solutions
  • How to write letters and prepare your file when you initiate an appeal

ACCOMPANY YOU

  • Personalized support and follow-up with the authorities responsible for investigating the situation you wish to report.

For assistance, contact us by phone at 418-662-6774 or toll-free at 1-877-767-2227, or by email at info@plaintesante.ca.

Contact us