Our services in private seniors’ residences
Private residences for the elderly are living environments that must be certified in order to operate. This certification determines a number of rules, standards and requirements to which the operator of your private seniors’ residence must conform. When you live in a private seniors’ residence, there may be a problem with the quality of your environment or the services you receive. You may have problems or concerns related, for example, to security, cleanliness, food, courtesy of staff or administration, and so on.
If you are dissatisfied or have a problem, we are here to :
INFORM YOU
- On your rights and responsibilities when living in an PSR;
- On the rights and responsibilities of the person in charge of your PSR;
- On how the various remedies available to you work.
HELPING YOU
- Identify your dissatisfactions, challenges, needs and expectations;
- Understand the possibilities, the steps to take and the possible solutions;
- How to write letters and prepare your file when you initiate an appeal.
ACCOMPANY YOU
- Personalized support and follow-up with the authorities responsible for investigating the situation you wish to report.
CAAP SUR LE BAIL
When you decide to live in a private seniors’ residence, a lease will establish the relationship between you and your PSR.
An PSR lease consists of three documents:
- Rental lease form from the Rental Administration Tribunal. It must indicate the total cost of rent, i.e. the amount of the basic rent and that of the services you have chosen to include in the lease;
- Appendix 6, which details all the services offered by the residence and their cost;
- The residence rules (or building rules) setting out the rules to be respected in your living environment.
Over time, you may experience certain situations that relate more specifically to your lease:
For example :
- You receive notice of an increase that you feel is unjustified;
- You wish to obtain a rent reduction because certain services were not provided as stipulated in your lease;
- You wish to terminate your lease and leave the PSR.
If you are experiencing difficulties with your lease, we are here to :
INFORM YOU
- Your rights and responsibilities as an PSR tenant
- About lease rules and the procedures to be completed according to your situation
HELPING YOU
- Understand the possibilities, the steps to take, the deadlines and possible solutions
- Draft and prepare the necessary documentation (letters and forms)
SUPPORTING YOU
Through personalized follow-up and support
- With the owner of your PSR to facilitate a negotiated agreement
- At the Administrative Housing Tribunal (TAL), either for conciliation or for a hearing
Are you a caregiver?
As a caregiver to a senior living in an RPA, you’ll be in a good position to see whether the care and services provided live up to expectations. You’ll also be able to keep an eye on everything to do with the lease, its clauses and renewal.
If you’re not familiar with all the issues surrounding lease renewal, eligible response options, procedures for filing a complaint, or even reporting a situation of abuse, our services are for you too.
